What our Patients have to Say

“In brief, The best dental hygienist that I have seen in my entire life is Soosan in Washington Center For Dentistry. She, Soosan, cleaned my teeth without cutting any corner! took her time, cleaned every single of my teeth patiently, answered all my questions honestly. She so professionally did her job that I did not realize the time has passed. I highly recommend Washington Center For Dentistry, specifically Mrs. Soosan Mehrani!”

“I changed dental practices after coming to Dr. Rinaldi for a second opinion. I am very glad I made that decision. I can go on and on about the aesthetics of the office; however that is not what impressed me. I was so impressed from the care I received from my hygienist (Anya) both dental and emotional (I have a complex medical history that makes the dentist terrifying). Dr. Rinaldi once again, impressed me with his chair-side manner and helping me decide my plan of care. The only downside is that it is fee-for-service, which can make a visit a little pricy (mine was $350), but they filed a claim immediately with my insurance company. I highly recommend going here, you will not be let down!”

“Judge for yourself, I’ll just describe my experience. This office has made 3 major mistakes for me in the past year: 1) They input my insurance information wrong, insisted that I did it wrong (poor customer service alert!), told me to go to the insurance company… and the whole time, they’d made a typo. This is inexcusable because I’d pointed it out, and they had my husband’s insurance info (identical to mine) on file. Also – they don’t take insurance, and it took me a year to get my reimbursement. 2) I scheduled an appointment for 1pm on Saturday, and without telling me, they changed it to 12pm. They did not tell me, until I was rushing over to make it on Saturday. 3) I scheduled an appointment and called the previous day to cancel, and they told me it had already been cancelled. I did NOT make such a call, nor do I (clearly) have a very common name. Now here’s the part where I state an opinion: We’re human, we make mistakes, and maybe I’m just the low-probability case of three separate people on three separate terrible days. We all have them. I get it. But that being said, it’s not about making mistakes, it’s about how you deal with them right? There’s no communication or restitution for these mistakes. I can’t continue like this and, unfortunately, after mistake #3 am finally moving my business elsewhere. Sorry. I liked my hygienist too.”