"Judge for yourself, I'll just describe my experience. This office has made 3 major mistakes for me in the past year: 1) They input my insurance information wrong, insisted that I did it wrong (poor customer service alert!), told me to go to the insurance company... and the whole time, they'd made a typo. This is inexcusable because I'd pointed it out, and they had my husband's insurance info (identical to mine) on file. Also - they don't take insurance, and it took me a year to get my reimbursement. 2) I scheduled an appointment for 1pm on Saturday, and without telling me, they changed it to 12pm. They did not tell me, until I was rushing over to make it on Saturday. 3) I scheduled an appointment and called the previous day to cancel, and they told me it had already been cancelled. I did NOT make such a call, nor do I (clearly) have a very common name. Now here's the part where I state an opinion: We're human, we make mistakes, and maybe I'm just the low-probability case of three separate people on three separate terrible days. We all have them. I get it. But that being said, it's not about making mistakes, it's about how you deal with them right? There's no communication or restitution for these mistakes. I can't continue like this and, unfortunately, after mistake #3 am finally moving my business elsewhere. Sorry. I liked my hygienist too."